Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

Register for Online Services

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Access a variety of services online

You can now access a variety of services online without having to phone or visit the surgery.

Online services offered

  • Booking and cancelling appointments
  • Viewing test results
  • Ordering repeat prescriptions
  • Viewing your patient record
  • Amending your personal details
  • Contacting the practice

Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.

They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.

To begin using GP Online Services you simply need to bring in two forms of identification (one of which must have a photo) and fill in a short form at reception. Alternatively, if you have an appointment with one of our GPs you can ask them to sign and vouch for your identity.

Our reception team will scan and return your documents then give you your personal login details and password. You will then be able to log in and access online services straight away.

Please note we look closely at all applications for access to make sure they are genuine.

Access can also be withdrawn at any time if there are concerns about patient confidentiality.

If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.

We take the security of your information very seriously. By working with TPP, the company that provides the computer systems for our practice, we can ensure that the information you provide when using the online services portal is protected. All communications with the TPP web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter. 

The web site is administered at a remote high-security site managed by TPP, not at the practice, so there is no possibility of unauthorised access. Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.


Online Services we use

NHS App

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

Get Started

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If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

For more information go to www.nhs.uk/nhsapp.

Get the app

Non-urgent advice: Having Problems?

Download the NHS App

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

Patient Access

How to register for Online Services

If you have not used our online services before you will need to:

  • Contact the surgery by phone or in person
  • Verify your identity
  • Secure a username and password
  • Enter SystmOnline and enter your registration details exactly as shown on the form.
  • After registering, log on with your username and password.