Practice Policies
& Patient Data Information
Complaints Policy
We welcome suggestions for improvements to our services
Your Suggestions
We are always seeking to enhance our service and welcome suggestions for the improvement of the practice and the website. Our address is:
The Practice Manager
Yeadon Health Centre, 17 South View Road, Yeadon, Leeds, LS19 7PS
0113 8879742
Complaints
Everyone at Guiseley and Yeadon Medical Practice endeavours to provide the best service and care possible. Unfortunately, we understand that there may be times when you feel this has not happened. If you have a complaint about the practice please feel free to talk to one of the Doctor or our Practice Manager. You can do this in person, or by phoning the practice or by writing to us at the above address.
Should you wish to make a complaint about the practice please complete our complaints form and one of our management team will be in touch.
Should you wish to pass on positive feedback please complete our compliments form, we collate our positive feedback and share it at practice meetings.
Confidentiality & Medical Records
All patients’ records on file or computer are completely confidential
All patients’ records on file or computer are completely confidential. The practice complies with the Access to Medical Records Act, the Data Protection Act and the Freedom of Information Act. Access to patient records is limited to health professionals and administration staff who are bound by a code of confidentiality. In order to maintain confidentiality, test results will only be given to the patients themselves or parents of minors.
Data Choices
Your Data Matters to the NHS
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.
How your data is used
Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital. It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.
Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.
You have a choice
You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.
Will choosing this opt-out affect your care and treatment?
No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.
What do you need to do?
If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.
To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters.
GP Net Earnings
All practices are required to declare the average pay for their GPs
All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in the Guiseley and Yeadon Medical Practice in the last financial year was £62,796 before tax and National Insurance. This is for 2 full time GPs and 7 part time GPs who worked in the practice for more than six months.
Privacy Policy and Sharing Patient Records
When you are offered an appointment at one of the Leeds GP Confederation Extended Access Hubs outside of the Practices normal opening hours, you will be asked for your consent to share your medical records with the healthcare staff working in the service.
Without this consent, you will not be able to be seen at one of the GP Hubs as the healthcare staff would not have access to your medical records.
You will then need to wait for the next available appointment at your registered Practice.
Safeguarding
As a medical Practice we are committed to ensuring that young people (under the age of eighteen) have a safe, positive, and enjoyable experience when using our services. We also recognise that all individuals whatever their age, gender, language, disability, race, religion or belief, sexual orientation, socio-economic status and culture have the right to protection from abuse and to be treated fairly. It is always unacceptable for anyone to experience abuse of any kind, including through social media or other online activity.
Everyone has a legal right to protection from all forms of abuse and we will ensure that all safeguarding concerns are taken seriously and we will act in the best interests of the individuals concerned.
Our statement of commitment also extends to our stance on Modern Slavery. Modern Slavery takes many forms including forced and compulsory labour, slavery, servitude, and human trafficking. Modern Slavery is the violation of human rights and we has a zero-tolerance approach to Modern Slavery.
More information on adult safeguarding services in Leeds can be found here: https://leedssafeguardingadults.org.uk/
More information on children’s safeguarding services in Leeds can be found here: https://www.leedsscp.org.uk/
Zero Tolerance
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS.
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS. The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.
At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.